FAQs
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FAQs

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  1. I’m interested in your cleaning services. How do I proceed?
  2. Please contact us Toll-free at 0120-520-225 or send an e-mail to arrange a free estimate. We will answer any questions you may have.
    Please note due to the nature of our business we may not always be able to answer your phone call. Please leave a message so we can return your call.
  3. How much do you charge?
  4. The price for cleaning depends on the size, material, condition and amount of items we have to move to clean your carpet or upholstery. Here is the approximate price range. However to give you an exact price we need to do an on-site estimate. The estimate is free!

    Wall-to-wall
    Approximate price range
    1㎡ ¥750~¥1400
    Call for exact pricing.

    Upholstery
    Approximate price range
    Arm chair ¥12,000 and up
    2 Seater ¥25,000 and up
    3 Seater ¥35,000 and up
    Call for exact pricing.

    Oriental Rugs
    Approximate price range
    1㎡ ¥1,800~¥3,000
    Call for exact pricing.

    Bed Mattresses
    Single (100cm wide) ¥15,000~
    Semi-Double/ Double (120cm~180cm wide) ¥20,000~
    Queen (160~170cm wide)¥25,000~
    King (180cm~200cm wide)¥30,000~

    Other Services
    Please Contact for Prices.
    Minimum service charge ¥15,750 (tax included)

    Just as explained in Question #2, if we can come before you leave for work in the morning, we can clean your carpet and chairs. You can pay by bank transfer (see question #12) after seeing the result of the cleaning or if you like you can pay us in the morning. It is up to you.
  5. How long does it take to dry?
  6. It varies from place to place. In the best condition (where there is good ventilation or air conditioning), it usually takes about 4-6 hours. In some other instances, where there is less or no air movement or the air is damp, it takes as long as 12-24 hours.
  7. Should I move my furniture prior to your visit?
  8. You can leave much of it to us. However, since we are not professional movers, do not expect that we can move everything on the floor. Here is a general guideline;
    We move dining tables, dining chairs, sofas, coffee/side/center tables, small beds, light plants and other light items. We don’t move entertainment centers, computers, antiques, cupboards, beds, and any other items that our cleaning crew feels impossible to move.
  9. What do I need to prepare before your arrival for cleaning?
  10. We truly appreciate your cooperation to achieve quality cleaning.
    1. Reserve a parking space: We will need a parking spot for our van(s). If you live in an apartment, please inform your superintendent of our visit in advance and secure a parking place.
    2. Move small items off the floor such as CDs, books, toys, paper documents, etc.
    3. Our cleaning method requires hot water from a tap and a place to dump dirty water. Usually, faucets in the kitchen or bathroom are used to obtain hot water and a toilet is used to dump dirty water.
  11. We don’t have a parking space. What should we do?
  12. In many instances, we park our van(s) in a pay parking lot nearby. Please cover the parking fee. We will look for the most reasonable priced in the area.
  13. I have pets. Can they stay home?
  14. It is best if they are out of the areas where we work. Please arrange for someone to take care of them on the cleaning day or put them in a room that we do not go in if it is possible.
  15. What kind of chemicals do you use?
  16. We use top quality cleaning agents available for professionals. We choose chemicals that are effective yet safe for people and the environment. There are many different cleaning agents that are designed for different purposes; We choose the best chemicals according to the material of your carpet or upholstery. e.g. for nylon, wool, and other natural fibers. The condition. e.g. for heavy traffic, spots and stains. If you are sensitive to chemicals we can use cleaning agents that are allergy safe. Please ask for details.
  17. I need to discuss with my husband (or wife) this estimate. Can I call you later?
  18. Yes. But please note that the estimate has an expiration date. When it passes we cannot guarantee that the service can be performed at the same price.
  19. Why do you have a minimum service charge?
  20. Our minimum service charge is 15,750 JPY including tax. This is because regardless of the size or location of the job, we have to cover materials, gas, labor and other basic expenses to perform a job.
  21. What payment methods are there?
    1. Cash: Pay at the completion of job. If you like to pay at the beginning of job, this is ok.
    2. Bank Transfer: We need to obtain your business card. It must show your company name, address, and phone number. If you cannot provide a card please pay by cash or credit card.
      IMPORTANT: If you are going to move within one month, bank transfer cannot be used. We accept only cash or credit card. DO NOT send cash to our office. Checks are not acceptable.
    3. VISA / MASTER CARD: As surcharge, 5% of the sales amount will be added.
  22. You gave me an estimate for the whole house but now I want only some rooms to be cleaned. Can you accept it?
  23. Yes, we can. Please let us know in advance so that we can prepare accordingly. But please note that, in some instances, different unit prices may be applied thus we may need to recalculate the cleaning fee. This happens because the larger the area we clean the lower the unit price.
  24. What if I need to cancel or reschedule the job?
  25. You are advised not to cancel or reschedule a signed job. We prepare material and labor according to your order and it is usually very difficult to cancel these. We understand, though, an emergency can occur. Please contact us immediately if that is the case.
  26. Why do you place pieces of aluminum foil or Styrofoam blocks under furniture?
  27. This is to protect furniture from moisture left in the carpet. Moisture in the carpet can damage your furniture or cause the finish of the furniture to run down into the carpet, which is usually impossible to remove. A colored tab is attached to the piece of furniture to show that a Styrofoam block is placed underneath it.
  28. Why did you not put back my furniture to the original position?
  29. We have placed furniture back to the vicinity of the original position, not at the exact spot unless the carpet is completely dry. This is to let the original spots dry.
  30. When can I move my furniture back on the original position?
  31. Do not immediately place your furniture right on top of the spot where the aluminum foil or Styrofoam block has been placed. That spot is usually still damp. When checking dryness of carpet, do not be fooled by a “dry surface”. Even when the surface is already dry, the bottom can be still damp. This tends to happen when the carpet is made of synthetic fiber. When the original position of furniture is completely dry, please remove the aluminum foil and put furniture back to its place.
  32. (Upholstery Cleaning) You’ve placed cushions off the main frame. When should they be back on the sofa?
  33. Cushions need to be dried off the main frame to maximize the drying efforts. We place them like a tee-pee. It is recommended to turn over the cushions a few hours later so that each side of them can be dried evenly.
  34. What if I see a problem after you clean my carpet or other items?
  35. Contact us immediately or at latest within 48 hours after the cleaning. If we see it necessary to do so and if our failure to give proper attention caused the problem, we will take all the possible means to correct it. If we are informed within 48 hours, you will not be charged. But if we are informed after 48 hours, we may have to charge you because it is difficult to determine what caused the problem.