EMERGENCY
Certified

EMERGENCY

Help! Emergency!

In any instances that are described here should be treated just like when someone is injured. You should provide first aid and then bring it to the attention of a professional to attain the best results.

In any instances, we recommend NOT to use any chemicals. It can permanently change the composition and nature of the problem thus making it more difficult to treat later on.
EMERGENCY EMAIL ADDRESS: 
emergency@e-carpetdoctor.com
(Your name, address, phone number, and description of emergency.)
NOTE: ANY EMAILS THAT ARE SENT TO THIS ADDRESS WILL BE FORWARDED TO A TECHNICIANS PHONE. WE WILL CONTACT YOU AS SOON AS POSSIBLE BUT THIS IS NOT TO PROVIDE A 24 HOUR ON-CALL SERVICE. WE MAY NOT BE AVAILABLE DEPENDING ON THE TIME AND DAY.

What You Can (or Should) Do
First, take a deep breath. If you get panicky, no good will result. Don’t over do it or over wet the carpet.
Second, treat the problem as described as follows;

Red Wine Spill

  1. Blot wine with clean damp cloth. You may use club soda to ‘rinse out’ wine. Repeat this process if necessary.
  2. Dry it as far as you can by blotting with clean dry cloth.
  3. Apply a lot of salt.
  4. Arrange a visit by Carpet Doctor.

From experience we have a higher success rate when our customers used this method.

Vomit

  1. Put on gloves.
  2. Remove as much as you can with paper towels. 
  3. Blot the spot with warm water using a clean cloth if necessary.
  4. You may spray kitchen alcohol disinfectant * 2, 3 times on the spot.
  5. Arrange a visit by Carpet Doctor.

* It should not contain bleach.

NOTE: Vomit may contain microorganisms that are highly infectious. We recommend you use gloves and paper towels when treating it. Be sure to wash your hands with soap and warm water. If you happen to touch the vomit, be sure to disinfect your hands. Make sure no one touches the spot until it has been professionally cleaned.
Blood
  1. Put on gloves.
  2. Blot it with paper towels. NEVER APPLY WARM WATER. Always use cold water to treat blood. (Protein in the blood becomes congealed by warm temperature.)
  3. Arrange a visit by Carpet Doctor.
NOTE: Blood is bio-hazardous. Be sure to wash your hands with soap and warm water. If you happen to touch the blood, be sure to disinfect your hands. Make sure no one touches the spot until it has been professionally cleaned.
Pet Accident
  1. Put on gloves.
  2. Remove excess or blot urine as much as you can. Use warm water if necessary.
  3. Arrange a visit by Carpet Doctor.
NOTE: We recommend you use gloves when treating pet accidents. If you used your bare hands, be sure to disinfect. Any cloth used should be disposed.