Customer Comments


This is what some of our customers say about us.


goodThe staff is friendly to talk with and our carpet really looks very clean.

JT (Komazawa Setagaya-ku)


good A big thank you!

SF (Kamiyamacho Shibuya-ku)


good Using Carpet Doctor was one of the easiest experiences with contractors in Tokyo! Firstly, emailing my request for a quotation resulted in a quick reply (in English) and the appointment was set up at a time to suit me. The two Carpet Doctors who came for the quotation were quick and efficient as they measured each room. The explanation of the cleaning and the process was clearly explained and all my questions answered.

The quotation was made on the spot and having been referred through Welcome Furoshiki I recieved a discount as well! As I accepted the quote during the initial visit I could set up the actual cleaning appointment immediately. They also walked me though my home and we discussed what I would need to move etc before they cleaned.

On the day of the Carpet Cleaning the two "Doctors" arrived on time and as I had removed all the small objects from the floors it was easy for them to move furniture as required. The actual cleaning took a day! The machine needed hot water from the laundry and the sink for emptying waste. How black was that water! When they finished my carpets looked amazing - I knew they needed cleaning but the difference was dramatic.

As the carpets needed time to dry the air-conditioning was left on for the next 24 hours (luckily it was summer!) and once dry I removed the foil that had been thoughtfully placed under wooden legs to avoid any damage to my furniture.

I would recommend Carpet Doctor -fast, efficient, polite and well priced. What more can a carpet need?

Mary Saphin (Minato-ku)


good Brilliant service. Staff is friendly and efficient.

NM (Shirogane Minato-ku)


good The staff was courteous at all times and really did a fantastic job. There were a few stubborn marks on our lounge carpet and they managed to remove them all. Fantastic! They really know their trade. There after sales service is great too. I had a question, so called them up and they were only too happy to help. I will certainly call on them again. Thank you Carpet Doctor

Anne Good (Minato-ku)


good Excellent service. Very professional. Would most definitely use this service again when needed.

NM (Kamiikedai Ota-ku)


good Your staff is very courteous and helpful. Thank you. The stain on the carpet came out.

MS (Moto Azabu Minato-ku)


good Very pleasant staff. Great job!

LL (Minami Azabu Minato-ku)


good Your service is good and your price is reasonable.

WP (Meguro-ku)


good Your staff was very professional and very pleasant. I was delighted with the job.

CD (Jingumae Shibuya-ku)